Siemens Electrification & Automation — Customer Experience
CarePlan Portfolio · SIEMENS E&A
Net Promoter Score
7.2
+0.8 vs. last quarter
3 active CarePlan accounts · 2 detractors · 1 promoter
Customer Satisfaction
8.1 / 10
Across 3 active CarePlan accounts
Customer Effort by Journey Stage
Customer Effort Score
3.2
Low effortHigh effort
CSAT at this stage
8.4
The standard at this stage
The right accounts are surfaced before they ask — not after they've already had a problem we could have prevented.
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Monday, July 13, 2026